Refund policy

Exchanges Only! You can select a piece that is equivalent to the purchase price.

Refunds are issued on a case by case basis, if your item is damaged/faulty, we will issue a refund.

We have a 30-day exchange policy for damaged/faulty items, which means you have 30 days after receiving your item to request an exchange/return.

To be eligible for an exchange/return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange/return, you can contact us at info@londonsclosetboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The majority of exhanges/returns are refunded via store credit in the form of a London's Closet gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us.